35 Free Templates
Chargeback Response Templates & Evidence Checklists
Professional response letters, evidence checklists, and dispute playbooks for every gateway, reason code, and industry. Structured to maximize your win rate.
Gateway-Specific
Templates formatted for Stripe, PayPal, Shopify, and Square dispute interfaces.
Reason Code Coverage
Every major chargeback reason code with tailored evidence strategies.
Industry Playbooks
Specialized guides for e-commerce, SaaS, digital goods, and services.
π Gateway Response Letters
Structured response letters formatted for each payment processor.
PayPal Response Letter
A response letter template for PayPal chargebacks and disputes. Covers PayPal Resolution Center formatting, evidence requirements, and escalation handling.
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Response LetterShopify Payments Response
A dispute response template for Shopify Payments chargebacks. Covers the Shopify admin dispute interface, automatic evidence collection, and supplemental evidence strategies.
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Response LetterSquare Response Letter
A response letter template for Square payment disputes. Covers the Square Dashboard dispute flow, evidence upload requirements, and response strategies for Square sellers.
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Response LetterStripe Response Letter
A structured response letter template for Stripe chargebacks. Covers evidence formatting, rebuttal narrative, and exhibit organization for Stripe dispute submissions.
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β Platform Evidence Checklists
Evidence gathering checklists tailored to each gateway.
PayPal Evidence Checklist
An evidence gathering checklist for PayPal disputes and chargebacks. Covers Resolution Center requirements, Seller Protection eligibility, and documentation for both dispute types.
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Evidence ChecklistShopify Evidence Checklist
An evidence checklist for Shopify Payments disputes. Covers auto-collected evidence review, supplemental documentation, and Shopify-specific strategies for winning chargebacks.
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Evidence ChecklistSquare Evidence Checklist
An evidence checklist for Square payment disputes. Covers Square Dashboard evidence submission, card-present vs card-not-present strategies, and documentation requirements.
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Evidence ChecklistStripe Evidence Checklist
A comprehensive evidence checklist for Stripe chargeback responses. Covers every evidence field available in the Stripe Dashboard and API, organized by dispute reason code.
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π Reason Code Checklists
Evidence checklists organized by chargeback reason code.
Credit Not Processed Checklist
Evidence checklist for credit not processed and refund not received chargebacks. Covers refund documentation, processing timelines, and Visa 13.6 / Mastercard 4860 requirements.
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Evidence ChecklistDuplicate Charge Checklist
Evidence checklist for duplicate or multiple charge chargebacks. Covers transaction differentiation, separate order documentation, and billing record evidence for Visa 12.6 and Mastercard 4834.
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Evidence ChecklistFraud Evidence Checklist
Evidence checklist for fraud and unauthorized transaction chargebacks. Covers identity verification, transaction authentication, and behavioral evidence for Visa reason code 10.4 and Mastercard 4837.
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Evidence ChecklistINR Evidence Checklist
Evidence checklist for Item Not Received chargebacks. Covers shipping documentation, delivery confirmation, and carrier verification for Visa 13.1 and Mastercard 4855.
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Evidence ChecklistNAD Evidence Checklist
Evidence checklist for Not as Described and defective product chargebacks. Covers product documentation, listing accuracy, and customer communication for Visa 13.3 and Mastercard 4853.
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Evidence ChecklistServices Not Rendered Checklist
Evidence checklist for services not rendered or not provided chargebacks. Covers service completion documentation, client approval records, and Visa 13.4 requirements.
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Evidence ChecklistSubscription Checklist
Evidence checklist for subscription cancellation and recurring billing chargebacks. Covers cancellation policy documentation, billing consent, and Visa 13.7 / Mastercard 4841 requirements.
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Evidence ChecklistUnauthorized Txn Checklist
Evidence checklist for unauthorized and unrecognized transaction chargebacks. Covers cardholder verification, billing descriptor clarity, and Visa 10.4 / Mastercard 4863 requirements.
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βοΈ Reason Code Response Letters
Response letter templates for each dispute reason type.
Credit Response Letter
A response letter template for credit not processed and refund dispute chargebacks. Covers refund documentation, policy defense, and processing timeline evidence.
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Response LetterDuplicate Charge Response
A response letter template for duplicate or multiple charge chargebacks. Covers transaction differentiation, billing explanation, and Visa 12.6 / Mastercard 4834 defense.
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Response LetterFraud Response Letter
A response letter template for fraud and unauthorized transaction chargebacks. Structured narrative with evidence organization for Visa 10.4 and Mastercard 4837 disputes.
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Response LetterINR Response Letter
A response letter template for Item Not Received chargebacks. Covers shipping narrative, delivery documentation, and carrier evidence for Visa 13.1 and Mastercard 4855.
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Response LetterNAD Response Letter
A response letter template for Not as Described and product quality chargebacks. Covers listing accuracy defense, customer communication, and return policy evidence.
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Response LetterServices Response Letter
A response letter template for services not rendered chargebacks. Covers service delivery documentation, client approval, and completion evidence.
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Response LetterSubscription Response Letter
A response letter template for subscription cancellation and recurring billing chargebacks. Covers billing consent, cancellation process, and usage evidence.
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Response LetterUnauthorized Txn Response
A response letter template for unauthorized and unrecognized transaction chargebacks. Covers cardholder verification narrative, authentication evidence, and billing descriptor defense.
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π’ Industry Playbooks
Comprehensive chargeback playbooks for specific industries.
Digital Goods Playbook
A chargeback playbook for digital product sellers including software, courses, ebooks, and downloadable content. Covers delivery proof for intangible goods, access logging, and license verification.
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PlaybookE-Commerce Playbook
A comprehensive chargeback playbook for online retailers and e-commerce businesses. Covers prevention strategies, evidence collection automation, and response optimization for common e-commerce dispute scenarios.
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PlaybookHigh-Risk Playbook
A chargeback playbook for high-risk merchants including nutraceuticals, CBD, adult content, and gaming. Covers threshold management, reserve protection, and aggressive dispute response strategies.
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PlaybookMarketplace Playbook
A chargeback playbook for online marketplaces and platform businesses. Covers split liability, seller evidence coordination, platform responsibility, and multi-party dispute resolution.
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PlaybookRetail POS Playbook
A chargeback playbook for brick-and-mortar retailers and point-of-sale businesses. Covers EMV chip evidence, signature verification, card-present transaction defense, and in-store dispute strategies.
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PlaybookSaaS Playbook
A chargeback playbook for SaaS companies and subscription businesses. Covers recurring billing disputes, trial conversion chargebacks, cancellation defense, and usage-based evidence strategies.
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PlaybookServices Playbook
A chargeback playbook for service-based businesses including consulting, freelance, events, and professional services. Covers service delivery documentation, client approval workflows, and dispute response for intangible deliverables.
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PlaybookTravel & Hospitality Playbook
A chargeback playbook for hotels, airlines, travel agencies, and hospitality businesses. Covers no-show disputes, cancellation policy defense, and booking confirmation evidence.
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π³ Card Network Playbooks
Dispute response guides for Visa, Mastercard, and Amex.
Amex Playbook
A comprehensive playbook for American Express chargebacks covering reason codes, the unique Amex inquiry process, evidence requirements, and response strategies for the American Express dispute resolution process.
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PlaybookMastercard Playbook
A comprehensive playbook for Mastercard chargebacks covering reason codes, evidence requirements, timelines, and response strategies specific to the Mastercard dispute resolution process.
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PlaybookVisa Playbook
A comprehensive playbook for Visa chargebacks covering reason codes, evidence requirements, timelines, and response strategies specific to the Visa dispute resolution process.
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