PayPal Dispute Evidence Checklist

Evidence Checklist (12 items)

PayPal evidence requirements

PayPal evaluates disputes based on specific evidence tied to the dispute type. For Item Not Received claims, proof of delivery to the confirmed address is paramount. For Significantly Not as Described claims, you need to prove the item matched the listing. Gathering the right evidence before responding saves time and improves outcomes.

Seller Protection eligibility check

Before building your evidence package, check whether the transaction qualifies for PayPal Seller Protection. If eligible, PayPal covers the loss regardless of the dispute outcome. Eligibility requires shipping to the address on the transaction details page, using an approved carrier, and meeting response deadlines.

Resolution Center vs card chargeback

PayPal handles two types of disputes: Resolution Center disputes (buyer contacts PayPal directly) and card chargebacks (buyer contacts their card issuer). The evidence requirements overlap but the process differs. For card chargebacks, PayPal submits the evidence on your behalf, so quality and completeness are especially important.

Digital goods evidence

For digital products or services, PayPal requires different proof than physical goods. Gather download logs, access timestamps, IP addresses, usage data, and any communication confirming the buyer received and used the digital product.

Frequently Asked Questions

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