Square Dispute Response Letter Template

Evidence Checklist (8 items)

When to use this template

Use this template when Square notifies you of a payment dispute through the Square Dashboard or via email. Square gives you a limited window to submit evidence, and this template ensures your response addresses the specific dispute reason and includes all supporting documentation Square's team needs.

How Square disputes work

When a cardholder disputes a Square transaction, Square debits the disputed amount from your account and opens a case. You can submit evidence through the Square Dashboard. Square forwards your evidence to the card network, which makes the final decision. The process typically takes 60 to 90 days from submission.

Evidence strategies for Square

Square disputes benefit from clear proof of the card entry method. If the card was physically present and chip-read, this significantly strengthens your case for fraud disputes. For product disputes, include delivery confirmation, customer signatures, and any post-sale communication showing satisfaction.

Square-specific considerations

Square's dispute interface is simpler than some other gateways. Focus on uploading a single, well-organized PDF with your narrative and exhibits. Make sure your Square receipt settings include your business name, address, and refund policy, as these are automatically included in your dispute evidence.

Frequently Asked Questions

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