ChargebackKit
Evidence ChecklistSquare

Square Dispute Evidence Checklist

An evidence checklist for Square payment disputes. Covers Square Dashboard evidence submission, card-present vs card-not-present strategies, and documentation requirements.

Evidence Checklist (12 items)

  • 1Square transaction receipt
  • 2Card entry method verification
  • 3Customer signature if available
  • 4Itemized receipt or invoice
  • 5Delivery or pickup confirmation
  • 6Customer contact information
  • 7Communication history with customer
  • 8Product photos and descriptions
  • 9Business refund policy
  • 10Prior transactions from same customer
  • 11Square point of sale device logs
  • 12Service completion documentation

Square evidence overview

Square disputes require evidence submitted through the Square Dashboard. Unlike some other platforms, Square does not auto-collect evidence from your transactions. You are responsible for gathering and uploading all documentation within the response window.

Card-present advantages

If the transaction was processed with the card physically present and chip-read, this is powerful evidence against fraud claims. Document the entry method shown in your Square transaction details. Chip and contactless transactions have stronger authentication than manual entry or swipe.

Card-not-present evidence

For online or keyed transactions, you need additional evidence to prove the cardholder authorized the purchase. Gather IP address logs, customer account verification, delivery confirmation, and any communication confirming the order.

Service business evidence

If you provide services rather than physical products, document service completion with before/after photos, signed service agreements, customer approval communications, and any reviews or ratings left after the service was completed.

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Frequently Asked Questions

Does Square provide any evidence automatically?↓
Square includes the basic transaction details in every dispute response. All additional evidence including receipts, delivery proof, and communication logs must be uploaded by you through the Dashboard.
What file formats does Square accept for evidence?↓
Square accepts common image formats (JPG, PNG) and PDF files. Combine multiple documents into a single PDF for the clearest presentation.
Can I appeal a Square dispute decision?↓
Square dispute decisions are made by the card network and are generally final. In rare cases, you may be able to file a pre-arbitration request, but this involves additional fees and is not guaranteed.

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