Stripe reason: product_not_received
Product Not Received Chargeback Evidence Pack
Prove delivery with the exhibits card networks weight most heavily.
$19 per pack · Volume discounts available · 7-day access
For "product not received" disputes, the burden is on you to show proof of delivery — and for digital goods, proof of access. ChargebackKit structures physical delivery confirmations, access logs, and customer communication into a single submission-ready pack.
What your evidence pack will include
Every exhibit a product not received dispute needs, structured for Stripe submission.
- Carrier tracking number and delivery confirmation (signed if available)
- Shipping label with recipient name and address matching the order
- For digital goods: download logs, license activation timestamps, or access credentials
- Order confirmation email with delivery ETA sent to the customer
- Any customer communication acknowledging receipt or asking about the item
- Photo of the packed item or warehouse pick confirmation
What wins this dispute type
Patterns from successful product not received rebuttals.
- A signed delivery confirmation from the carrier beats almost every other exhibit. Always include it if you have it.
- For digital goods, an access/download log with the customer IP is the equivalent of a signed delivery.
- If the tracking shows "delivered" to the cardholder's billing address, highlight that match in your narrative.
Other chargeback categories
30 minutes · 7-day download access
Ready to build your product not received evidence pack?
Submission-grade. Category-specific. Built the way card networks want to see it.
Build My Evidence Pack — $19$19 per pack · Volume discounts available · 7-day access