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Evidence ChecklistAll GatewaysServices Not Rendered

Services Not Rendered Evidence Checklist

Evidence checklist for services not rendered or not provided chargebacks. Covers service completion documentation, client approval records, and Visa 13.4 requirements.

Evidence Checklist (12 items)

  • 1Service agreement or contract
  • 2Scope of work documentation
  • 3Service completion records
  • 4Client approval or sign-off
  • 5Delivery receipts or access credentials
  • 6Communication confirming service delivery
  • 7Progress updates sent to client
  • 8Time logs or work records
  • 9Before and after documentation
  • 10Third-party verification of completion
  • 11Invoice with itemized services
  • 12Client usage of delivered service

Services Not Rendered overview

This chargeback reason applies when a customer claims they paid for a service that was never provided. It is common in consulting, freelance work, digital services, and event-based businesses. Your defense must demonstrate that the service was delivered as agreed.

Service completion proof

Document every milestone and deliverable. Include signed contracts, scope of work documents, progress reports sent to the client, completion notifications, and any client acknowledgment or approval of the work. Timestamped records of service delivery are essential.

Digital service delivery

For online or digital services, gather access logs showing the client used the service, login timestamps, feature usage data, download records, and API call logs. Automated system records are more persuasive than manual attestations.

Partial service disputes

If the client claims the service was only partially delivered, show the agreed scope versus what was delivered. If partial delivery was due to the client not providing necessary information or access, document your requests and their non-responses.

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Frequently Asked Questions

How do I prove a service was provided if there is no physical deliverable?↓
Use access logs, login records, usage analytics, timestamped communications confirming delivery, client feedback or approvals, and any digital artifacts created during the service engagement.
What if the client is unhappy with the service quality?↓
Quality dissatisfaction is different from services not rendered. Show that the service was provided as described. If the client did not follow your dispute or complaint process before filing a chargeback, this demonstrates they bypassed your resolution channels.
Should my service agreements include chargeback provisions?↓
Yes. Include clear terms stating that disputes should be raised directly with you before contacting the bank. This does not prevent chargebacks but demonstrates the customer had a resolution process available.

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