Stripe reason: credit_not_processed
Credit Not Processed Chargeback Evidence Pack
Show that any promised refund was issued — or that no refund was owed.
$19 per pack · Volume discounts available · 7-day access
For "credit not processed" disputes, you either prove the refund was issued (with the Stripe credit note and timestamp) or prove the customer never qualified for one under your posted return policy. ChargebackKit structures both paths.
What your evidence pack will include
Every exhibit a credit not processed dispute needs, structured for Stripe submission.
- Stripe credit note or refund receipt with transaction ID and timestamp
- Customer service history showing the refund request and resolution
- Return policy the customer agreed to at checkout
- If no refund was owed: the specific policy clause that applies
- Proof the returned item (if any) was received at your warehouse
- Any communication where the customer acknowledged the refund
What wins this dispute type
Patterns from successful credit not processed rebuttals.
- If you already refunded the charge in Stripe, the dispute is usually an error — submit the credit note as Exhibit A.
- Refunds can take 5–10 business days to clear. If the customer filed prematurely, explain the timing.
- Attach your return policy with the exact clause that governs the request highlighted.
Other chargeback categories
30 minutes · 7-day download access
Ready to build your credit not processed evidence pack?
Submission-grade. Category-specific. Built the way card networks want to see it.
Build My Evidence Pack — $19$19 per pack · Volume discounts available · 7-day access