Stripe reason: product_unacceptable
Product Not as Described Chargeback Evidence Pack
Show the product matched the listing and any return policy was honored.
$19 per pack · Volume discounts available · 7-day access
"Product not as described" disputes are won by matching your listing copy, photos, and specs against the customer's claim — then showing you offered a reasonable path to resolution. ChargebackKit assembles the exhibits that make that case clearly.
What your evidence pack will include
Every exhibit a product not as described dispute needs, structured for Stripe submission.
- Original product listing (page, PDP, or landing page) with photos and specifications
- Terms of service or return policy the customer agreed to at checkout
- All customer service messages — including any refund or replacement offers
- Photos of the actual item shipped, if available from fulfillment
- Third-party reviews or manufacturer specs that corroborate the listing
- Industry standards or spec sheets if the dispute is about technical claims
What wins this dispute type
Patterns from successful product not as described rebuttals.
- If you offered a refund or replacement and the customer declined, that alone often defeats the dispute.
- Archive your product listing at the time of sale — Wayback Machine snapshots work as third-party evidence.
- Address the specific claim in the customer's dispute. Generic rebuttals lose.
Other chargeback categories
30 minutes · 7-day download access
Ready to build your product not as described evidence pack?
Submission-grade. Category-specific. Built the way card networks want to see it.
Build My Evidence Pack — $19$19 per pack · Volume discounts available · 7-day access