ChargebackKit
Evidence ChecklistStripe

Stripe Chargeback Evidence Checklist

A comprehensive evidence checklist for Stripe chargeback responses. Covers every evidence field available in the Stripe Dashboard and API, organized by dispute reason code.

Evidence Checklist (12 items)

  • 1Customer email and name
  • 2Billing address with AVS match
  • 3Shipping address and tracking number
  • 4Delivery confirmation screenshot
  • 5Order confirmation email copy
  • 6Product or service description
  • 7Customer communication logs
  • 8Refund policy shown at checkout
  • 9Prior successful transactions from customer
  • 10IP address and device fingerprint
  • 113D Secure authentication results
  • 12CVV verification match

Why use a Stripe-specific checklist

Stripe's dispute interface has specific evidence fields that map directly to what card networks evaluate. Submitting evidence that fills every relevant field maximizes your win rate. This checklist ensures you do not miss any field that could strengthen your case.

Organizing your Stripe evidence

Stripe allows you to submit evidence through both the Dashboard and the API. Each reason code has recommended evidence fields. Start by identifying your reason code, then work through this checklist to gather every applicable piece of evidence before submission.

Evidence field priorities by reason code

For fraudulent disputes, prioritize AVS/CVV match data, 3D Secure results, and IP geolocation. For product not received, focus on shipping confirmation, tracking, and delivery proof. For not as described, gather product listings, customer communications, and return policy documentation.

Submission best practices

Combine all evidence into a single, well-organized PDF for the uncategorized evidence field, while also filling in the specific structured fields Stripe provides. Label each exhibit clearly. Keep your rebuttal narrative under two pages and reference specific exhibits by label.

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Frequently Asked Questions

What is the most important evidence for Stripe disputes?↓
It depends on the reason code. For fraud, AVS/CVV match and 3D Secure are critical. For product disputes, delivery confirmation with tracking is the most important. Always include a clear narrative connecting your evidence to the dispute reason.
Should I use the Stripe API or Dashboard to submit evidence?↓
Either works. The Dashboard is easier for individual disputes. The API is better if you handle high volumes and want to automate evidence submission. Both accept the same evidence fields.
How do I know which evidence fields to fill in?↓
Stripe's Dashboard highlights the recommended fields for each reason code. Fill in every field you have evidence for, even if it is not highlighted, as additional evidence can only help your case.

Related Templates

Response Letter

Stripe Response Letter

Response Letter

Fraud Response Letter

Response Letter

INR Response Letter

Win Your Chargeback Dispute

Stop losing revenue to chargebacks. ChargebackKit builds complete evidence packs with professional response letters and organized exhibits—starting at $19.

Get Your Evidence Pack — $19