Stripe Chargeback Response Letter Template

Evidence Checklist (8 items)

When to use this template

Use this template when you receive a chargeback notification through your Stripe Dashboard. Stripe gives you a limited window to respond with evidence. This template structures your rebuttal so that every required field is addressed and your evidence is organized in the format Stripe expects.

How to structure your Stripe response

Your response should open with a clear statement of the transaction details, followed by a rebuttal narrative that directly addresses the reason code. Attach supporting exhibits in labeled order. Stripe accepts a single PDF upload, so combine your cover page, narrative, and exhibits into one document.

Key evidence for Stripe disputes

Stripe weighs certain evidence more heavily depending on the reason code. For fraud disputes, focus on AVS/CVV match data, 3D Secure results, and IP geolocation. For product disputes, prioritize delivery confirmation, tracking numbers, and customer communication showing satisfaction before the dispute was filed.

Common mistakes to avoid

Do not submit a generic letter that ignores the specific reason code. Do not include irrelevant exhibits that dilute your strongest evidence. Do not exceed the response deadline. Do not submit evidence without a clear narrative tying it to the dispute reason.

Frequently Asked Questions

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