Visa Reason Code 11.2: Declined Authorization
The transaction was completed after the authorization request was declined (or was processed without a fresh approval), so a charge went through that the issuer had not approved.
Your strongest argument
The transaction carries a valid approval code — it was authorized, not force-posted after a decline.
Evidence that wins a Visa 11.2 dispute
- Authorization approval code showing the transaction was actually approved
- Records that the charge was not force-posted after a decline
- Proof a fresh, valid authorization was obtained at the time of sale
Ordered strongest first — lead your rebuttal with the items at the top.
Source: Visa Core Rules and Visa Product and Service Rules; Visa Dispute Resolution (Visa Claims Resolution) documentation. The Visa rulebook defines this code and its dispute framework; the issuer decides every dispute and sets the exact deadline shown in your processor dashboard.
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How processors label this dispute
| Processor | What you'll see |
|---|---|
| Stripe | reason: general (authorization) |
Where to pull this evidence
Prove the genuine cardholder made and benefited from the purchase. Authentication data wins these. Here's exactly where the relevant records live in each processor dashboard — gather them free before you build your pack.
Stripe
Dashboard → Payments → Disputes (or the email alert from Stripe).
- AVS & CVC check results: Open the original payment → Payment details → "Checks" (CVC, ZIP, address).
- Customer email, IP, and device: Payment → Customer section and the "Risk insights" / Radar panel.
- Receipt / order confirmation: Payment → "Send receipt" or your order-management system; export the PDF.
- Refund history & reference IDs: Payment → Timeline shows any refunds with their re_… reference IDs.
Shopify Payments
Shopify admin → Orders → the flagged order → "Chargeback" banner, or Settings → Payments → Manage disputes.
- Order & fulfillment details: Orders → the order → Fulfillment + Timeline (shows when items shipped).
- Tracking number & carrier: Orders → Fulfillment → tracking; confirm "Delivered" status with the carrier.
- Customer info & IP: Order → Customer section; Order → Additional details / fraud analysis for IP and AVS/CVV.
- Fraud analysis (AVS/CVV/risk): Order → "Fraud analysis" panel shows AVS, CVV, and Shopify’s risk indicators.
Square
Square Dashboard → Disputes (or Balance → Disputes), or the email from Square.
- Transaction & receipt: Transactions → the payment → receipt; "Resend receipt" for a copy.
- Card-present / chip details: Transaction detail shows entry method (chip, tap, keyed) — chip reads support card-present disputes.
- Customer details: Customer Directory → the customer; or the transaction’s customer section.
- Itemization & amount: Transaction → itemized breakdown to rebut "incorrect amount" claims.
PayPal
PayPal → Resolution Center → the open case (Dispute, Claim, or Chargeback).
- Transaction details & ID: Activity → the transaction → details; note the Transaction ID.
- Proof of delivery / tracking: Resolution Center → "Respond" → add tracking number + carrier (PayPal validates delivery).
- Proof of shipment / service: Resolution Center evidence upload: invoice, shipment receipt, or service-completion proof.
- Buyer communication: Resolution Center message thread + your own email records with the buyer.
Build a submission-ready Visa 11.2 response
ChargebackKit assembles your evidence into a formatted, labeled rebuttal pack with the exhibits and response letter card networks expect — pre-mapped to Fraudulent / Unauthorized disputes.
Build your evidence pack — $19Or run the free readiness check first.
Frequently asked questions
What is Visa reason code 11.2?↓
How do I rebut an 11.2?↓
What commonly causes 11.2?↓
Where to go next
Build the pack for Fraudulent / Unauthorized disputes, or dig into the matching guide, template, and processor evidence requirements.
Build the pack for this dispute
Guides for this dispute
Templates for this dispute
Updated June 2026. This code’s meaning and evidence requirements are sourced from the Visa Core Rules and Visa Product and Service Rules; Visa Dispute Resolution (Visa Claims Resolution) documentation and may change as Visa revises its rules; always check your processor dashboard for the exact deadline and label on your dispute. The issuer decides every dispute — there is no guaranteed outcome.