Stripe reason: duplicate
Duplicate Charge Chargeback Evidence Pack
Updated June 2026
Prove the two charges were for distinct transactions.
$19 per pack · Volume discounts available · 7-day access
Duplicate charge disputes are won with clean transaction data: different timestamps, order IDs, line items, or IP sessions. ChargebackKit assembles the side-by-side proof that the charges represent separate purchases.
What your evidence pack will include
Every exhibit a duplicate charge dispute needs, structured for Stripe submission.
- Both transaction receipts side-by-side with distinct order IDs and timestamps
- Line items showing different products, quantities, or customizations
- Session logs (IP, device fingerprint, user agent) for each transaction
- Customer confirmation emails for each separate purchase
- Any return or refund history for one of the charges (if applicable)
- A timeline showing customer activity between the two charges
What wins this dispute type
Patterns from successful duplicate charge rebuttals.
- If the order IDs are sequential, the "duplicate" is usually a customer misreading their statement — lead with that.
- Different line items or product SKUs on each order is the fastest win.
- Include a 60-day transaction history to show this customer normally places multiple orders.
Guides & templates for this dispute
Free, in-depth resources for duplicate charge disputes — read before you build.
Duplicate Charge chargeback FAQ
How do I prove two charges were separate transactions?↓
What if the order IDs are sequential?↓
Should I include the customer's order history?↓
Reason codes for duplicate charge disputes
The card-network reason codes that map to this dispute type — each with the exact evidence that wins it.
Ready to build your duplicate charge evidence pack?
Submission-grade. Category-specific. Built the way card networks want to see it.
Build My Evidence Pack — $19$19 per pack · Volume discounts available · 7-day access