Frequently asked questions

It is a structured web tool that guides merchants through the chargeback response process on any processor — Stripe, PayPal, Square, Shopify, or a direct merchant account. You answer questions about your dispute, upload your supporting documents, and ChargebackKit assembles a fully labeled, submission-ready PDF evidence pack — structured for your specific dispute type and reason code.

It is a builder, not a template. A template gives you a blank document to fill in. ChargebackKit asks structured questions based on your dispute category, identifies the right evidence requirements for your reason code, labels your exhibits, and assembles the narrative and evidence into a submission-ready PDF.

Six categories: Fraudulent/Unauthorized, Subscription Cancelled, Product Not Received, Product Not as Described, Duplicate Charge, and Credit Not Processed. These map to the most common Visa, Mastercard, and Amex reason codes, which any processor (Stripe, PayPal, Square, Shopify) surfaces on your dispute.

No. ChargebackKit works for disputes on any processor — Stripe is one example, alongside PayPal, Square, Shopify, and direct merchant accounts. The evidence rules come from Visa, Mastercard, and Amex, so the same pack is structured correctly no matter where you submit it, and it uploads to whichever dispute portal you use.

No. This is not legal advice and this is not a law firm. ChargebackKit organises evidence based on card network submission guidelines. For legal advice specific to your situation, consult a licensed attorney.

Evidence packs start at $19. Volume packs available: 5-Pack ($79), 10-Pack ($129), and 25-Pack ($269). No subscription required.

No. This is a one-time purchase per pack. There are no monthly fees, no recurring charges, and no free trial. You purchase a pack when you have a dispute that needs a response.

Yes. Volume pricing is available: 5-Pack for $79, 10-Pack for $129, and 25-Pack for $269 — for merchants handling multiple simultaneous disputes. These are one-time purchases, not subscriptions.

All payments are processed via Stripe Checkout. No card details are stored by this product.

You can pay as a guest through Stripe — no sign-up form, no password. After payment we create your account automatically and email you a one-click link to open your pack builder. Your pack reference, credits, and download history are all there waiting, and your credits never expire.

Your pack includes: a cover page identifying the dispute, a rebuttal narrative structured for your dispute type, labeled exhibits (your uploaded files), and an evidence checklist. Everything is compiled into a single PDF ready to upload to any processor's evidence submission portal, including Stripe, PayPal, Square, and Shopify.

Include what you have. ChargebackKit distinguishes required evidence from supplementary evidence for your dispute type, and flags which items are missing. An incomplete but correctly structured submission is better than a complete but incorrectly formatted one.

No. No product can guarantee a chargeback outcome. Card networks — Visa, Mastercard, Amex — make the final determination. What ChargebackKit does is ensure your evidence is structured correctly for your dispute type. That is the part in your control.

Most merchants complete intake and receive a finished pack in 20–35 minutes. Disputes with extensive customer communication history take slightly longer.

Check the reason field in your dispute notification. Every processor surfaces a reason code for each dispute — in Stripe, for example, you will see values like "fraudulent," "subscription_canceled," or "product_not_received." Each reason code maps to one of the six categories ChargebackKit covers.

Files you upload during pack creation are used only to generate your evidence pack. They are not stored, shared, or used for any other purpose. All uploads and your pack are deleted after your access window closes (7 days for single packs, 30 days for volume packs).

Your pack is available to download for 7 days (single packs) or 30 days (volume packs) after creation. Download it before that window closes — files are permanently deleted afterward.

Once your access window closes (7 days for single packs, 30 days for volume packs), the pack and all associated files are deleted. If you need a new pack, that is a separate purchase.

We back every pack with a 3-day money-back guarantee: if your pack isn't structured correctly for your dispute, email us within 3 days of purchase for a full refund. See the full Refund Policy for details. Read the full Refund Policy.