How It Works
From dispute notification to submission-ready PDF in 30 minutes
Not a template. A structured assembly process built around your specific dispute type and the evidence requirements card networks use to evaluate your response.
Create Your First PackThe five-step process
Select your dispute category
Nothing to connect — you paste the case yourself and stay in control of every word before you submit. Choose your dispute type from the six categories ChargebackKit covers. The category maps to the reason code on your dispute notification, whether that came from Stripe, PayPal, Square, Shopify, or your merchant account.
Answer structured questions about the transaction
ChargebackKit asks targeted questions based on your dispute category: order details, delivery method, customer communication history, policy acceptance, and timeline. Takes 5–10 minutes.
Upload your exhibits
Upload screenshots, shipping confirmations, terms of service documents, customer emails, and any other supporting evidence. ChargebackKit prompts you for exactly what each dispute type requires — and flags what's missing.
ChargebackKit structures your evidence pack
Your inputs are assembled into a structured rebuttal narrative, labeled exhibits, and evidence checklist — in the format Visa, Mastercard, and Amex expect to see for your specific dispute type.
Download and submit your PDF
Download your complete evidence pack as a single labeled PDF with a cover page, narrative, and organised exhibits. Upload it to your processor's evidence submission portal — Stripe, PayPal, Square, or Shopify — before your deadline.
Six dispute categories. Each with its own evidence structure.
What you need to prove a fraudulent chargeback is different from what you need for a subscription cancellation dispute. ChargebackKit handles this for you.
Fraudulent / Unauthorized
Card used without cardholder authorization
- ✓AVS/CVV match result
- ✓IP address at purchase
- ✓Signed Terms of Service
- ✓Delivery confirmation with signature
View evidence requirements →
Subscription Cancelled
Cardholder claims they cancelled before the charge
- ✓Cancellation policy at signup
- ✓No cancellation request on file
- ✓Login activity logs
- ✓Terms of service with cancellation terms
View evidence requirements →
Product Not Received
Cardholder claims product was never delivered
- ✓Carrier tracking with delivery confirmation
- ✓Proof of shipment date
- ✓Buyer communication log
- ✓Confirmed delivery address
View evidence requirements →
Product Not as Described
Cardholder claims product differed from listing
- ✓Original product listing screenshots
- ✓Delivery confirmation
- ✓Return/refund policy
- ✓Customer communication log
View evidence requirements →
Duplicate Charge
Two charges for the same transaction
- ✓Transaction logs showing unique orders
- ✓Order confirmation emails
- ✓Shipment records for each order
View evidence requirements →
Credit Not Processed
Cardholder claims an issued refund was not received
- ✓Refund transaction record
- ✓Refund policy displayed at purchase
- ✓Customer communication acknowledging refund
View evidence requirements →
About your uploaded files
Files you upload during pack creation are used only to generate your evidence pack. They are not stored, shared, or used for any other purpose. Your pack and all associated uploads are deleted after your access window closes (7 days for single packs, 30 days for volume packs). Download your PDF before that window closes.
Frequently asked questions
How long does it take to build a pack?↓
What dispute categories are supported?↓
What if I don't have all the evidence items?↓
Is this specific to Stripe?↓
Ready to build your pack?
$19. No subscription. Submission-ready in 30 minutes.
Create Your First Pack